Shipping policy

Halipax (“we” and “us”) operates https://halipaxofficial.com ("Website"). By placing an order through this Website, you agree to the terms below. These terms are designed to set clear expectations and ensure a smooth experience for both parties.

1. GENERAL

Halipax strives to provide clear delivery expectations by offering tracking for every order.

All orders are subject to stock availability. While we do our best to keep inventory accurate, occasional discrepancies may occur. In such cases, your order may be split into multiple shipments with separate tracking numbers.

Once tracking numbers are issued, any claims of non-receipt must be submitted to our customer service team within 14 days for investigation.

Customer Service Contact:

• Phone: +1 (818) 285 0748

• Live Chat: Available on our website

• Contact Form: Contact Us

2. SHIPPING DESTINATIONS

We ship both within the United States and internationally.

3. SHIPPING COST

We offer free worldwide shipping on all orders.

4. DELIVERY TERMS

4.1 Domestic Transit Time

Domestic orders typically arrive within 3–7 business days. Halipax is not liable for delays due to weather, customs, flight disruptions, or other circumstances beyond our control.

4.2 International Transit Time

International deliveries typically arrive within 7–15 business days, though timing may vary based on location, customs procedures, and courier delays. In some regions, local customs may require the recipient to collect the package.

4.3 Dispatch Time

Orders are typically processed and dispatched within 24 hours of payment. Pre-orders are shipped within 25–30 days from the order date.

Our warehouse operates Monday through Friday during standard business hours. National holidays may impact dispatch times.

4.4 Change of Address

Delivery addresses can be updated before dispatch. Please contact us promptly to request changes.

4.5 P.O. Box Shipping

We do not ship to P.O. Boxes. Courier services require a physical address.

4.6 Military Address Shipping

We can ship to military addresses using USPS only. Courier options are not available.

4.7 Out-of-Stock Items

If an item is out of stock, shipment may be delayed until the full order is available. Reserved items will be held until everything is ready to ship.

4.8 Delivery Delays

If your order has not arrived within the estimated timeframe, please contact us so we can investigate the delay with the shipping provider.

4.9 Transit Delays and Lost Packages

Once an order has been fulfilled and handed over to the courier, Halipax relies on third-party carriers to deliver your items. While we closely monitor all shipments, we are not liable for transit delays caused by customs processing, carrier logistics, or international holidays. If a package experiences an abnormal delay or is deemed lost in transit by the carrier, our support team will gladly issue a free priority replacement to ensure you receive your order.

4.10 Chargebacks and Payment Disputes

We are committed to resolving any delivery issues directly with our customers. However, if a customer chooses to open a chargeback or payment dispute with their bank or credit card provider, all internal resolution processes, including the dispatch of replacement items and the issuance of refunds, are immediately suspended.

Because an active chargeback freezes the transaction funds and places the resolution entirely in the hands of the financial institution, we cannot send replacement goods or issue manual refunds while a dispute is open. Customers are strongly encouraged to communicate with our support team to resolve any transit or product issues prior to initiating a dispute.

5. DUTIES & TAXES

5.1 Sales Tax

Sales tax is included in the displayed product price where applicable.

5.2 Import Duties & Taxes

International orders may be subject to import duties and taxes upon arrival, depending on your country’s regulations. These charges are determined by and paid to your local government. They are not collected or set by Halipax.

We recommend checking with your local customs office before placing an international order. We declare the full value of items on customs forms and do not mark packages as gifts.

Halipax is not responsible for orders delayed, returned, or confiscated by customs. If you refuse to pay applicable duties and the package is returned or destroyed, no refund will be issued.

5.3 Customs Refusal

If customs duties and taxes are refused by the customer and the order is returned or abandoned, Halipax is not responsible and no refund will be provided.

6. ORDER CANCELLATION

You may cancel your order within 4 hours of placing it. After this window, cancellation is not guaranteed. If your order has already shipped, please refer to our Return & Refund Policy.

7. LOST OR STOLEN PACKAGES

Halipax is not responsible for lost or stolen packages once they have been shipped and marked as “delivered” by the carrier.

If you suspect a delivery issue, contact the shipping provider as soon as possible.

8. TRACKING NOTIFICATIONS

Once your order is dispatched, you will receive an email with a tracking number and a link to follow the shipment’s progress.

9. CUSTOMER SERVICE

For any questions or concerns, please contact us via our contact page.