Halipax (“we” and “us”) operates https://halipaxofficial.com ("Website"). By placing an order through this Website, you agree to the terms below. These terms are designed to set clear expectations and ensure a smooth experience for both parties.
1. GENERAL
Halipax strives to provide clear delivery expectations by offering tracking for every order.
All orders are subject to stock availability. While we do our best to keep inventory accurate, occasional discrepancies may occur. In such cases, your order may be split into multiple shipments with separate tracking numbers.
Once tracking numbers are issued, any claims of non-receipt must be submitted to our customer service team within 14 days for investigation.
Customer Service Contact:
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Phone: +1 (818) 570-5367
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Live Chat: Available on our website
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Contact Form: Contact Us
2. SHIPPING DESTINATIONS
We ship both within the United States and internationally.
3. SHIPPING COST
We offer free worldwide shipping on all orders.
4. DELIVERY TERMS
4.1 Domestic Transit Time
Domestic orders typically arrive within 3–7 business days. Halipax is not liable for delays due to weather, customs, flight disruptions, or other circumstances beyond our control.
4.2 International Transit Time
International deliveries typically arrive within 7–15 business days, though timing may vary based on location, customs procedures, and courier delays. In some regions, local customs may require the recipient to collect the package.
4.3 Dispatch Time
Orders are typically processed and dispatched within 24 hours of payment. Pre-orders are shipped within 25–30 days from the order date.
Our warehouse operates Monday through Friday during standard business hours. National holidays may impact dispatch times.
4.4 Change of Address
Delivery addresses can be updated before dispatch. Please contact us promptly to request changes.
4.5 P.O. Box Shipping
We do not ship to P.O. Boxes. Courier services require a physical address.
4.6 Military Address Shipping
We can ship to military addresses using USPS only. Courier options are not available.
4.7 Out-of-Stock Items
If an item is out of stock, shipment may be delayed until the full order is available. Reserved items will be held until everything is ready to ship.
4.8 Delivery Delays
If your order has not arrived within the estimated timeframe, please contact us so we can investigate the delay with the shipping provider.
5. DUTIES & TAXES
5.1 Sales Tax
Sales tax is included in the displayed product price where applicable.
5.2 Import Duties & Taxes
International orders may be subject to import duties and taxes upon arrival, depending on your country’s regulations. These charges are determined by and paid to your local government. They are not collected or set by Halipax.
We recommend checking with your local customs office before placing an international order. We declare the full value of items on customs forms and do not mark packages as gifts.
Halipax is not responsible for orders delayed, returned, or confiscated by customs. If you refuse to pay applicable duties and the package is returned or destroyed, no refund will be issued.
5.3 Customs Refusal
If customs duties and taxes are refused by the customer and the order is returned or abandoned, Halipax is not responsible and no refund will be provided.
6. ORDER CANCELLATION
You may cancel your order within 4 hours of placing it. After this window, cancellation is not guaranteed. If your order has already shipped, please refer to our Return & Refund Policy.
7. LOST OR STOLEN PACKAGES
Halipax is not responsible for lost or stolen packages once they have been shipped and marked as “delivered” by the carrier.
If you suspect a delivery issue, contact the shipping provider as soon as possible.
8. TRACKING NOTIFICATIONS
Once your order is dispatched, you will receive an email with a tracking number and link to follow the shipment’s progress.
9. CUSTOMER SERVICE
For any questions or concerns, please contact us:
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Email: support@halipax.com
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Phone: +1 (805) 285-0748