Return / Refund Policy
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    Return / Refund Policy

    Thank you for shopping with Halipax (https://halipaxofficial.com). By placing an order on our website, you agree to the terms below. This policy ensures clarity and fairness for both you and our team.


    1. RETURNS

    We understand that wellness preferences are personal, and experiences may vary. While many users find our products beneficial, results depend on individual use and lifestyle. If you have questions about incorporating wellness tools into your routine, please consult a trusted advisor.

    Our return window is 14 days from the date of delivery. After 14 days, we are unable to offer a return, refund, or exchange.

    To be eligible for a return:

    • Items may be lightly used but must be in pristine, like-new condition

    • Must include all original packaging, instructions, and accessories

    • No damage to outer boxes, broken seals, or visible wear (e.g., stains, pet hair, folded manuals, shipping labels)

    Returns are subject to third-party inspection. If the item is returned in unacceptable condition, we reserve the right to decline the return.

    Non-Returnable Items (if used/opened):

    Due to hygiene and safety concerns, the following items cannot be returned once opened or used:

    • Facial Massage Devices

    • Beauty & Personal Care Devices

    • Cupping/Moxa Devices

    • Nebulizers

    • Terahertz Wellness Patches

    These may be eligible for store credit (at 20% off the original value) or a warranty replacement, provided they are unopened. Contact us to confirm eligibility before returning.

    To begin a return:

    1. Reach out to us via our contact page within 14 days of delivery.

    2. Use our self-serve return portal: https://account.halipaxofficial.com

    3. Include proof of purchase.

    4. Do not send returns without approval.

    Approved returns must be shipped within 7 days of authorization. Return shipping is the customer’s responsibility.


    2. REFUNDS

    Once your item is received and passes inspection, we will notify you of your refund approval. If approved, the refund will be processed to your original payment method within 5–10 business days.

    • Shipping fees are non-refundable

    • Returned items may be subject to a 25% restocking/disposal fee ONLY IF NOT IN PRESTINE CONDITION (waived for exchanges). Condition Apply.

    • Refunds are not offered for lost, unclaimed, refused, or undelivered packages

    • If a customer refuses a package or fails to pay import duties, a refund may be denied


    3. DELIVERY CLAIMS

    If your tracking status says “Delivered” but you haven’t received the package:

    • Allow 3–5 business days for possible delays or mis-scans

    • Then, contact the carrier to file a claim

    Halipax is not liable for lost, stolen, or misdelivered packages marked as delivered. However, we’ll do our best to help you resolve the issue.


    4. LATE OR MISSING REFUNDS

    If your refund hasn’t posted:

    • Check with your bank and credit card company

    • Refunds may take time to process, depending on your institution

    If issues persist, kindly reach out to us via our contact page.


    5. CLEARANCE ITEMS

    Only regular-priced items are eligible for refunds. Clearance items are considered final sale and cannot be returned or refunded.


    6. EXCHANGES

    We replace items only if they are defective or damaged upon delivery. To request an exchange, contact us via our contact page.


    7. ORDER CANCELLATION

    You may cancel your order within 4 hours of purchase. If you cancel after 4 hours and the order hasn’t shipped, a 6% cancellation fee will apply.


    8. GIFTS

    If the item was marked as a gift during purchase and shipped directly to you, you may receive a gift credit once the return is received and approved. Otherwise, refunds are issued to the original purchaser.


    9. SHIPPING ADDRESS ACCURACY POLICY

    Customers are responsible for providing complete and accurate shipping information at checkout. To ensure successful delivery, please verify that your address includes all necessary details such as apartment numbers, correct ZIP codes, and any special delivery instructions.

    Undeliverable Orders Due to Address Issues

    If your order cannot be delivered due to incorrect or incomplete address information, we will attempt to contact you using the information provided during checkout. You will have 4 business days from our initial contact to:

    • Provide the correct shipping address
    • Confirm delivery instructions
    • Respond to our communication

    Refund Policy for Undeliverable Orders

    Orders that remain undeliverable after 4 business days due to customer-provided address errors will be processed for return. In these cases, we will issue a partial refund after deducting the following non-recoverable costs:

    • Payment processing fees
    • Original shipping charges
    • Shipping insurance costs (when applicable)
    • Return processing and restocking fees

    Important Notes:

    • This policy applies only when delivery issues result from customer-provided address information
    • We recommend double-checking your shipping address before completing your purchase
    • Consider using address validation tools or selecting "signature required" for high-value orders

    This policy helps us maintain efficient operations while ensuring fair treatment for all customers.


    10. RETURN SHIPPING

    Return shipping is the customer’s responsibility unless otherwise agreed. If shipping items over $75, we recommend using a trackable service with signature confirmation.

    We are not responsible for lost or unverified returns.

    Do not send returns without prior authorization. Unauthorized returns may be refused.

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