MH (Graphene Preheat Switch): This function utilizes graphene heating technology to gently warm up the device, ensuring optimal performance and comfort before use. It helps in achieving a consistent temperature for better effectiveness.
MV (Suspended Magnetic Function Switch): This feature enables seamless operation through a magnetic suspension system, allowing for a more stable and responsive user experience. It enhances control and functionality for a smoother interaction with the device.
To make the most of your daily self-care routine with Biomax Fusion, try the following tips:
Use Consistently – Regular sessions can help you build a balanced, wellness-focused habit.
Apply Thoughtfully – Position the device over your preferred area and adjust settings for comfort.
Start Gently – Begin at a lower energy level and increase gradually as needed.
Stay Hydrated – Drinking water before and after your session can support your overall sense of well-being.
Support with Healthy Habits – Movement, rest, and daily mindfulness can enhance your overall experience.
Follow the Instructions – Refer to the user manual for safe and effective use every time.
Consult a Professional – Always speak with a qualified wellness or healthcare professional if you have any questions or concerns before using the device.
A calm, consistent routine can help you integrate Biomax Fusion seamlessly into your daily wellness practice.
Terahertz (THz) energy refers to electromagnetic waves that fall between microwave and infrared frequencies, specifically in the 0.1 to 10 THz range. These waves are known for their vibrational properties, which have gained attention in wellness and lifestyle technologies.
In wellness-focused devices, terahertz-inspired technology is often incorporated to support a sense of relaxation, promote balance, and enhance personal comfort. It’s valued for its non-invasive and gentle nature, making it suitable for regular, at-home self-care routines.
While research into terahertz applications is still evolving, many users appreciate its role in supporting modern, energy-based wellness practices.
Using the blower once a day is generally sufficient for most users. If you prefer more frequent sessions, it can be used up to three times daily, just be sure to allow at least four hours between uses.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Biomax Pro is designed to be safe and comfortable when used as directed. That said, everyone’s experience can vary slightly based on personal sensitivity and how often the device is used.
Some users may notice a gentle warmth or mild tingling sensation during or after use. These effects are generally temporary and vary from person to person.
To help ensure a comfortable experience:
Use for 15 to 30 minutes per session, depending on your comfort level
Some users enjoy longer sessions, up to 50 minutes, but starting with shorter durations is recommended
Consistency and moderation are key; more frequent use doesn't always lead to better results
Always follow the user manual and give your body time to adjust as needed. If you notice any unusual discomfort, reduce usage and consult a qualified professional before continuing.
For best results, it's recommended to apply a suitable gel or cream before using your terahertz wellness device. This helps improve surface contact and creates a smoother, more comfortable experience.
Recommended Options:
• Aloe Vera Gel – Naturally soothing and hydrating, it helps provide a cooling glide across the skin.
• Conductive Gel – Commonly used with beauty and wellness tools to support smooth movement and surface interaction.
• Hyaluronic Acid Gel – A water-rich option that supports hydration and complements a skincare-focused routine.
• Water-Based Gels – Simple, fragrance-free gels often used in personal care devices for improved contact.
• Light Moisturizers – Avoid heavy or oily creams. Lightweight lotions can offer comfort and hydration without affecting device use.
While optional, these products can enhance overall comfort and performance during your wellness routine.
Biomax Pro can be used over clothes or on bare skin. However, for maximum heat effect, it is highly recommended to remove clothing during the session, if possible.
Biomax Pro is designed for a gentle, non-invasive experience. Most users describe the session as comfortable and easy to use.
However, because everyone responds differently, some individuals may notice mild sensations such as warmth, tingling, or temporary sensitivity during or after use. These are natural responses and usually fade as your body becomes familiar with the device.
To ensure a smooth experience, start with shorter sessions and gradually increase based on your comfort. Always follow the user guidelines for best results.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Terahertz (THz) waves are a type of gentle electromagnetic wave that can interact with water molecules. When exposed to THz waves, the natural motion of water molecules may be influenced, which some researchers suggest could help improve flow or hydration properties.
While this area of science is still developing, early studies show that THz waves might encourage a more organized structure in water, potentially making it behave more smoothly or efficiently. These effects are subtle and not fully understood yet, but they’re part of what makes terahertz energy interesting for wellness and innovation.
For starters we recommend 3-5 minutes session on a soft flat surface like a bed or couch for the first week and gradually move to a hard surface for better range of motion and make your way up to 5-7 minutes on second week and 7-15 minutes weeks after as you feel comfortable using it.
Be sure to read and follow all cautions and instructions and consult your physician before using the device .
MAKE SURE YOU PLACE YOUR HEAD IN A RIGHT DIRECTION AS SHOWN BELOW
For best results, we recommend starting with short sessions, about 5 to 7 minutes, twice a day (morning and evening). As your body adjusts, you can gradually increase each session to 10–15 minutes, up to two times per day.
Some users prefer using Hypertrax in the morning to help them feel refreshed and ready for the day, while others enjoy using it at night as part of their wind-down routine.
Many people also find it helpful to use Hypertrax before and after workouts or physical activity as part of their wellness routine.
Once you feel comfortable and satisfied with your routine, you can reduce usage as needed to maintain your results.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Hypertrax is designed to deliver a calming and supportive experience. Most users find it relaxing and comfortable to use.
However, if you're new to this type of device or have sensitivities in your neck area, you might feel some initial discomfort. In such cases, we recommend starting on a soft, flat surface like a bed or sofa. This helps reduce the intensity of the lift and makes the experience gentler.
As your body adjusts, you may transition to a firmer surface to allow for a fuller range of motion.
Start with shorter sessions and gradually increase the time based on your comfort. If you feel any strong discomfort during use, pause the session and reassess your settings or surface.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions
No, Hypertrax is not rechargeable. It must be plugged into a power source during use. This ensures the device delivers consistent traction, heat, and pulse functions, which require more power than a battery alone can provide.
Hypertrax stands out with its advanced bidirectional motion technology, designed to provide dynamic lift and support. Unlike static pillows or simple inflatables, it offers smooth, natural movement that encourages comfort and flexibility.
It combines four key functions into one easy-to-use device:
Dynamic neck lift with adaptive motion
Gentle rhythmic pulse for added comfort
Soothing warmth to enhance relaxation
Smart modulation for a tailored experience
Fully adjustable and designed with user comfort in mind, Hypertrax offers a personalized way to unwind—perfect for your home, work, or travel routine.
Enjoy a modern approach to everyday ease, anytime you need it.
We do not sell the extra pads separately on our store but you can purchase a pack of 20 pieces from any online market places such as Amazon for US$10. They called " SNAP-ON TENS PADS".
For your safety, do not use this device at the same time as other electronic wellness equipment, especially those designed for internal support or monitoring.
If you are using high-frequency electronic devices, the electrical pulse feature may interfere with them.
While Lumbartrax is designed with safety and comfort in mind, we recommend consulting a qualified professional before use, especially if you have any specific health concerns or sensitivities.
Do not use if you:
Have implanted electronic or metal devices
Have had recent procedures or injuries in the lower back
Experience any discomfort or unusual sensations during use
Have conditions that affect flexibility or movement in the lower back
Are sensitive to electrical stimulation
Additionally, the electric pulse feature should not be used by individuals with implanted electronic devices.
If you are pregnant or have any concerns about using this device, we encourage you to seek professional guidance before adding Lumbartrax to your routine.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
Your well-being is our priority, please use this device responsibly and follow all provided guidelines.
Unfortunately, we do not sell them separately but they are available online or on AMAZON to purchase in different sizes and shapes. They are called "SNAP-ON TENS PADS"
For the best experience, use the device for up to 20 minutes per session, 3 to 4 times a day.
When removing the device, do so gently, allow your neck and upper body to gradually adjust. This helps support alignment and promotes consistent, comfortable use throughout your wellness routine.
As always, follow the usage instructions provided with the product and adjust based on your comfort level.
Unlike devices that require you to lie down or stay in one position, Cervitrax is designed for upright use and mobility.
Its comfortable, wearable design allows you to move freely and go about your day, whether you're at home, at work, or on the move, without being tied to bulky or fixed setups.
Before incorporating a neck traction device into your wellness routine, please keep the following considerations in mind to ensure safe and comfortable use:
Pregnancy: This product is not recommended during pregnancy due to potential pressure or posture discomfort.
Recent Physical Strain: If you've recently experienced any strain or impact to the neck area, it’s best to wait or seek guidance before use.
Discomfort or Sensitivity: Discontinue use if you feel any unusual pressure, lightheadedness, or general discomfort during use.
Skin Sensitivity: Users with sensitive skin or irritation in the neck area may experience discomfort from prolonged contact.
Recommended Use: Using the device too frequently or with excessive pressure may lead to temporary stiffness. Stick to the suggested usage time and intensity.
Posture & Balance: If you have challenges with posture or stability, use the device only in seated or reclined positions.
Not sure if this device is right for you? It’s always a good idea to seek personal guidance before starting any new wellness practice.
Always follow the product instructions and consult with a qualified professional if you have any specific concerns or health conditions.
The finger rehabilitation training glove utilizes air pressure to offer resistance, gently guiding your hand into a fist and then assisting in opening it.
The air power is gentle, making it suitable for dysfunctional hands. With 8 adjustable movement ranges, you can choose the level that suits you, ensuring that your fingers are never at risk of harm.
For best results, use the ultrasonic massager 3 to 5 times per week. Start with short sessions of 10–15 minutes and gradually increase the duration as your skin becomes familiar with the routine.
To maintain comfort and effectiveness:
Follow the device’s recommended guidelines
Allow time for your skin to rest between sessions
Avoid overuse, consistency is more effective than intensity
Always consult the user manual and, if needed, speak with a qualified professional before starting any new wellness routine.
Yes, you can use the device daily, especially if it’s designed for gentle, at-home use. However, it's recommended to start with shorter sessions (10–15 minutes) and gradually increase based on your comfort level and the product’s guidelines. Be sure to monitor your skin’s response and take rest days if you notice any sensitivity or irritation.
Yes, for best results, it's recommended to apply a massage oil, conductive gel, essential oil, lotion, or water-based cream before using the device.
These help transmit the ultrasound waves more effectively and ensure smooth contact with the skin. Using the device without a suitable lubricant may reduce its effectiveness and cause discomfort.
No worries, your device is functioning as intended.
The massager operates silently during use, which is completely normal. Despite the lack of sound, it's working effectively to deliver its features. If the lights and settings respond as expected, your device is in perfect working order.
This device is intended for use on areas like the arms, legs, back, and abdomen. For safety, avoid applying it to the chest or directly over the heart area.
To ensure a safe and comfortable experience:
Always follow the included usage instructions
Start on a low setting and adjust based on comfort
If any area feels sensitive or uncomfortable, discontinue use in that spot
As with any wellness device, consult a qualified professional if you have any concerns before starting use.
We do not recommend using the device during pregnancy unless approved by a qualified healthcare professional.
While the device is designed with safety in mind, pregnancy can involve unique sensitivities, and it's always best to consult your doctor before incorporating any wellness devices into your routine.
THERE WILL BE 2 WEEKS DELAY IN FULFILLMENT FOR SOME PRODUCTS AND REGIONS ON ALL ORDERS PLACED BETWEEN 02/06/2021 AND 02/18/2021.
SHIPPING TIME
US ORDERS
US orders take 5-10 business days to be delivered to you and we ship within 3 business days if the item is in stock.
All preorders are shipped and delivered within 25 days after placing an order.
INTERNATIONAL ORDERS
International orders take 7-14 business days to be delivered, we ship within 5 business days if item is in stock.
All preorders are shipped and delivered within 25 days.
Shipping time might vary depending on location, customs regulations and other factors beyond our control.
SHIPPING CHARGES
We offer FREE worldwide shipping.
CUSTOMS IMPORT DUTY
All International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.
These funds are neither paid to Halipax nor are they set by Halipax rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations and are customers
The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Halipax, there will be no refund issued.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
CUSTOMS CLEARANCE
Customers are fully responsible to follow the customs clearance procedure and formalities by providing all necessary documents required by customs according to their country's law and regulations to clear their orders.
Halipax takes no responsibility whatsoever for orders being returned to the shipper or abandoned if customer failed to provide the required paperwork in time.
LOST PACKAGE
We do not refund for lost packages. Please consider adding insurance to your package.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Your order will take 1-3 days to process and between 5 to 15 days to arrive at your doorstep once your order is dispatched, You will receive tracking information of your parcel by email within 3 to 5 days after ordering.
Please note delivery times may vary sometimes according to Peak busy season, Public holidays and country’s custom restrictions.
WILL THERE BE A DELAY AMID COVID-19 PANDEMIC?
Yes, you can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders, So, the estimated delivery time will be between 20-25 days.
We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.
International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.
These funds are neither paid to Halipax nor are they set by Halipax rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.
To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery.
Alternatively, enter your tracking number into ‘Track your order’ on our website.
WHY MY TRACKING NUMBER NOT WORKING?
After you received an email with tracking information once your order is dispatched, you need to allow 3 to 5 business days for logistic to update their tracking record information on their system.
If you still have issues tracking your order, simply email us at admin@halipax.com and we will be more than happy to assist and locate your order.
WHAT TO DO IF MY TRACKING NUMBER IS STUCK?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email and provide your shipping address again.
Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.
Most likely yes! We ship almost everywhere in the world.
*Many international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase.
Please be sure to research your countries rules, regulations, tariffs, and duties before placing your order.
Thank you for shopping with Halipax (https://halipax.com). By placing an order on our website, you agree to the terms below. This policy ensures clarity and fairness for both you and our team.
1. RETURNS
We understand that wellness preferences are personal, and experiences may vary. While many users find our products beneficial, results depend on individual use and lifestyle. If you have questions about incorporating wellness tools into your routine, please consult a trusted advisor.
Our return window is 14 days from the date of delivery. After 14 days, we are unable to offer a return, refund, or exchange.
To be eligible for a return:
Items may be lightly used but must be in pristine, like-new condition
Must include all original packaging, instructions, and accessories
No damage to outer boxes, broken seals, or visible wear (e.g., stains, pet hair, folded manuals, shipping labels)
Returns are subject to third-party inspection. If the item is returned in unacceptable condition, we reserve the right to decline the return.
Non-Returnable Items (if used/opened):
Due to hygiene and safety concerns, the following items cannot be returned once opened or used:
Facial Massage Devices
Beauty & Personal Care Devices
Cupping/Moxa Devices
Nebulizers
Terahertz Wellness Patches
These may be eligible for store credit (at 20% off the original value) or warranty replacement only if unopened. Contact us to confirm eligibility before returning.
Approved returns must be shipped within 7 days of authorization. Return shipping is the customer’s responsibility.
2. REFUNDS
Once your item is received and passes inspection, we will notify you of your refund approval. If approved, the refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable
Returned items may be subject to a 25% restocking/disposal fee (waived for exchanges)
Refunds are not offered for lost, unclaimed, refused, or undelivered packages
If a customer refuses a package or fails to pay import duties, a refund may be denied
3. DELIVERY CLAIMS
If your tracking status says “Delivered” but you haven’t received the package:
Allow 3–5 business days for possible delays or mis-scans
Then, contact the carrier to file a claim
Halipax is not liable for lost, stolen, or misdelivered packages marked as delivered. However, we’ll do our best to help you resolve the issue.
4. LATE OR MISSING REFUNDS
If your refund hasn’t posted:
Check with your bank and credit card company
Refunds may take time to process depending on your institution
Only regular-priced items are eligible for refunds. Clearance items are considered final sale and cannot be returned or refunded.
6. EXCHANGES
We replace items only if they are defective or damaged upon delivery. To request an exchange, email us at admin@halipax.com.
7. ORDER CANCELLATION
You may cancel your order within 4 hours of purchase. If you cancel after 4 hours and the order hasn’t shipped, a 6% cancellation fee will apply.
8. GIFTS
If the item was marked as a gift during purchase and shipped directly to you, you may receive a gift credit once the return is received and approved. Otherwise, refunds are issued to the original purchaser.
9. RETURN SHIPPING
Return shipping is the customer’s responsibility unless otherwise agreed. If shipping items over $75, we recommend using a trackable service with signature confirmation.
We are not responsible for lost or unverified returns.
Do not send returns without prior authorization. Unauthorized returns may be refused.
You can change or cancel your order within 4 hours. Just contact us at admin@halipax.com for your request.
If we have begun processing your order and it has not left our facility, and you still wish to cancel your order, you will be charged a 6% cancellation fee for your canceled orders.
It's super simple to purchase from our website! In order to help you, we've prepared a short step-by-step guide below:
Select the product you wish to buy;
Choose the right variant;
Make sure to check the quantity - Remember we have our unique Bundle Discount!
Click on the ‘Add to cart’ button or for faster checkout just click "Buy Now" Button;
If you Choose to Add to Cart, review all items in your cart - if you’re ready to finalize your order, click on ‘Checkout’;
Finalize your order by filling out all the information needed in the checkout page: Customer Information, Shipping Address, Billing Address, Shipping Method, Payment Information and Coupon if there's any;
Now you're only one step of completing your order! Review all your order and click on ‘Complete Order’ to finally set the wheels in motion for your package to come flying home ;-)
WHAT IF I ADD NON-ENGLISH SHIPPING ADDRESS?
Since we ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also require you to add a telephone or mobile number along with shipping address, so the carrier can easily contact you.
WHAT SHOULD I DO IF I ACCIDENTALLY ORDER MORE THAN ONE PRODUCT?
NO WORRIES! We're here to help you :)
In that case it's important that you contact us ASAP, so we don't ship the item you incorrectly ordered.
Please note that if your order is already shipped, unfortunately, we won't be able to cancel it.
We accept payments by all major Credit Cards such as Visa, MasterCard, American Express, Diners Club and etc...
We also accept PayPal, Apple pay and Google Pay.
HOW SECURE IS YOUR SITE?
Halipax processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
We take security very seriously, all payments are verified by Stripe to prevent fraud.
HOW CAN I IDENTIFY THE PAYMENT ON MY BANK STATEMENT?
Payments to Halipax via debit/credit cards are identified as "HALIPAX ONLINE"
DO I HAVE TO PAY CUSTOMS DUTY TAX ON MY ORDER?
Unfortunately we are unable to advise what customs charges may be applied to international shipments.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Halipax.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
WHAT TO DO IF MY PAYMENT WAS DECLINED?
If you are experiencing an issue when making a payment, please double check and follow the following steps
ERROR MESSAGE
make sure you have inputted the correct details by checking all the information correctly.
contact your bank to ensure there are no problems with the card.
please contact us to submit details and we will investigate further.
To help us solve the issue for you, please include as many of the following details as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):
What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)What payment method you were trying (e.g. PayPal, Visa)
A description of the problem and what time the problem occurred
If you get an error message, please include it in your message to us
PAYMENT DECLINED
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address you informed on checkout.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
